AMPP

Virtual Event Specialist

Category
Conference and Exhibits
Job Locations
US-Houston
Type
Regular Full-Time

Overview

SUMMARY

The Virtual Event Program Specialist is responsible for the overall development, planning, coordination, delivery, and execution of AMPP virtual events including industry-specific and regional events as well as the virtual/hybrid components of the AMPP Annual Conference + Expo. The Specialist works with cross-functional stakeholders to design and executive virtual events that achieve organizational goals.

Responsibilities

  • Defining virtual event project plan, scope, goals, plans including milestones and deliverables that support the organization’s event strategy and high-quality content meeting industry needs
  • Participating in vetting meetings and demos with outside vendors for audio-visual equipment rental, virtual event platform technology, etc. prior to contracting
  • Overseeing and monitoring vendors to ensure timely and accurate delivery of contracted services
  • Leading regularly scheduled meetings to discuss project expectations with internal and external stakeholders
  • Providing virtual event support materials including user guides, manuals and tutorials that align with organizational branding guidelines
  • Collaborating with IT Department, Marketing Department and all appropriate internal and external service providers to ensure effective registration processes, and promotion (email and website) are delivered in a timely manner to achieve virtual event goals
  • Tracking project change requests, identifying issues and risks, sorting through ambiguity to build appropriate contingency plans
  • Leading training workshops and follow-up meetings with internal and external stakeholders including staff, session organizers and speakers to drive the creation of live, recorded, and on-demand content for the virtual event
  • Organizing and uploading all content to the appropriate virtual event platform (i.e., presentation slides, conference proceedings, videos, photos, etc.)
  • Conducting testing and quality control procedures before and during virtual events
  • Providing support during the live event (in conjunction with vendor-provided support) and troubleshoot technical issues, as needed
  • Coordinating with Conference staff and conference speakers to deliver session content for the hybrid/virtual components offered in conjunction with the annual conference, industry-specific and regional events
  • Assisting in the development of post-event surveys for external stakeholders
  • Delivering post event reports with data-driven analysis including internal and external stakeholder feedback, financial metrics, and improve engagement with recommendations for future virtual events
  • Continuing to keep up to date on virtual event technology, and capabilities to assist in the development of future virtual events

Qualifications

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

TRAVEL REQUIREMENTS

This position does require at least 10% of travel per calendar year. *Depending on industry needs, may require up to 25%. Passport is required.

 

EDUCATION and/or EXPERIENCE

  • Bachelor’s degree required
  • Minimum of (4) years’ work experience in multi-conference management, volunteer management for non-profit or for-profit organization/company with demonstrated success in the following areas:
    • Proven track-record of delivering virtual events
    • Delivering virtual events across time zones and geographies
    • Knowledge of the UI/UX customer/attendee journey mapping and experience design
  • CMP (Certified Meeting Planner) or DES (Digital Event Strategist) designation, desired

TECHNICAL SKILLS

  • Proficiency working in Microsoft Office Suite (including Teams)
  • Adobe Creative Suite (Photoshop, InDesign, Illustrator)
  • CRM/AMS Software and SharePoint,
  • Familiarity with Zoom, GoToWebinar and other virtual event platforms (i.e., Community Brands, Swapcard, CVENT, etc.).
  • Video editing experience, desired.

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